Shipping & Returns
Shipping Policy
- Free Ground Shipping & Handling within the U.S. for all orders over $75.00.
- This excludes weekends and holidays within the United States.
- Ground Shipping generally takes 7 business days from the time an order is placed to arrive at your door.
- This excludes weekends and holidays within the United States.
Return & Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
To be eligible for a return, your item must be unused in the same condition that you received. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Hemp Wellness is not responsible for stolen packages, please keep track of your Fedex or USPS delivery.
Once your return is received we will inspected it it as well approve the refund if found in original condition unopened. We will send you an email to notify you that we have received your returned item. We will process your refund or exchange within 72 hours. If there was an issue with you return we will notify you by email the issue and reason for rejection of the refund.
If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. You are responsible to pay for the cost of shipping back.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.